Each case is a situation that genuinely happens in a pharmacy, worked through from start to finish: what you need to hand, the steps in order, the literal prompt to copy, what to check before trusting the result, and the specific ways that case goes wrong.
They read on their own and in any order. You do not need the lessons
first — although patient data and privacy is
worth reading first, because it is the one that says what never leaves the pharmacy.
They are grouped by level, and each level opens the same way as its lessons: Level 1 cases are free with no sign-up; Levels 2 and 3, free with an account; Level 4 is part of AI Premium.
Level 1 · Foundations and safety Always free 5
First steps, no risk 5
What happens in your first week of using AI in the pharmacy: a figure to check, a photo not to send, a story not to believe, a document that gives orders, and your own list of what is in and what is out.
- A colleague shows you the salary ChatGPT gave them: checking it A pay figure taken from a chat, how to check it against the official table in five minutes, and why the wrong answer is usually last year’s.
- Before you send a photo to the chat: the box, the prescription and what shows up behind You want to ask the AI about a foreign medicine and the quickest way is a photo. What that photo shows besides the box, and how to ask without sending anything about anyone.
- The health story going round on WhatsApp: checking it without believing it A customer shows you a forwarded message about a supplement "that changes everything". How to use AI to find the actual study, and why it is useless for confirming the story.
- The document that gives orders: summarising a supplier offer without it selling itself to you You ask AI to summarise the PDF of a sales offer and it returns a summary that reads as if the sales rep wrote it. How to spot when the text you paste is in charge instead of you.
- Your week through the traffic light: what you give the AI and what you do not, task by task Take the real tasks from a week in the pharmacy, sort them into green, amber and red, and find out why AI puts its own tasks into green far more often than you should.
Level 2 · Everyday practice Free account 2
Day to day, in writing 2
The paperwork that comes in and goes out: the circular that requires you to act, and the minutes of the meeting everyone remembers differently.
- The circular from your professional body: pulling out what you have to do, and by when An eight-page circular with a regulatory change, a deadline and two exceptions. How to turn it into a task list with dates, without the summary swallowing the exception that applies to you.
- From team meeting notes to minutes with actions, without inventing agreements Your handwritten notes from Tuesday’s meeting, turned into clear minutes with who does what. And why AI tends to record as "agreed" things that were only discussed.
Level 3 · Clinical AI Free account 3
Clinical, with a safety net 3
Three counter queries where AI helps you organise and the reviewed source decides: a paediatric dose, a painkiller in pregnancy and an interaction that runs backwards.
- The child’s amoxicillin: checking a paediatric dose without letting AI decide it A prescription for amoxicillin suspension for a 14 kg child. How to use AI to organise the check, why it confuses "per day" with "per dose", and where the figure that counts lives.
- Pregnant and asking for a painkiller: preparing the answer without letting AI give it The most common pregnancy question at the counter. How to use AI to organise what you need to ask, why its answer tends to forget week 20, and where the reliable information comes from.
- An anticoagulated patient wants a "natural" remedy: the interaction AI explains backwards A man on acenocoumarol wants something natural for low mood plus omega-3 capsules. How to check it against the reviewed dataset, and why AI gets right that there is an interaction and wrong what it does.
Level 4 · Owner: business, website and automation AI Premium 27
Starting from zero 5
If you have never used AI for anything, start here. Five things you already do in the pharmacy, done with help.
- Your first time: open the account and ask something useful Open an account, ask your first question, and learn to tell a usable answer from one that just sounds good. With nobody’s data.
- Take a text from the pharmacy and clean it before pasting The step that separates using AI in a pharmacy from having a problem: strip everything that identifies someone, without losing what the question needs.
- From a photo of a delivery note to a table you can paste into Excel Turn a piece of paper into a table without typing anything — and how to check it did not invent a figure on the way.
- The Excel formula you cannot get, explained and working How to ask for a spreadsheet formula so it works first time, and how to check it on three rows before trusting it on two hundred.
- The difficult email you have been avoiding for three days Complain, say no, or correct somebody in writing without burning the relationship — and why the first draft is never the one you send.
Counter and team 6
What gets written, pinned up and said. Signs, protocols, training and the difficult conversations.
- A counter sign that will not get you in trouble Write a campaign sign without crossing the line into medicines advertising, with the legal check done by you and not by the model.
- Turn "how we do it here" into a one-page protocol Get a procedure only you know out of your head and onto one page that works for somebody’s first day.
- Monday's team training, ready in ten minutes Build a short team session on one concrete topic, with the parts you must verify flagged before you teach them.
- Replying to a bad review without making it worse A public reply that neither concedes nor fights, reveals nothing about anyone, and is read mostly by people who did not write the review.
- The phone script for the calls that always go sideways Turn the call that never goes well into a sequence of questions anyone on the team can follow — including when to hand it over.
- The new technician’s first week: an induction plan in one afternoon Someone new starts on Monday and everything your pharmacy knows lives in three people’s heads. How to turn that into a five-day plan, with what gets learned first and what is not touched yet.
The pharmacy's numbers 6
Your own data, asked in plain language. Sales, dead stock, purchase terms, the rota and payroll.
- Export your CSV and ask it what happened last month Export sales from your pharmacy software, strip what must not leave the pharmacy, and ask the AI what the software will not answer.
- Find your dead stock and decide what to do with it Cross stock against sales to see what money is sitting on your shelves, and sort the list by what actually hurts.
- Compare two lab deals without getting lost in the rebate Turn two offers full of discounts, free goods and rebates into one comparable figure: what each unit actually costs you.
- A staff rota that meets the 1,785-hour limit Build the annual rota with AI and — crucially — check the hours against the collective agreement before pinning it up.
- Review what your accountant sends and ask the right question Understand your accountant’s monthly summary, spot what does not add up, and write a specific question instead of signing on autopilot.
- Sharing out the summer holidays without a fight, and without leaving the counter empty Five people, three summer months, and everyone wants August. How to use AI to propose rotas that keep the pharmacy covered, with a written rotation rule, and what stays out of the chat.
Being found 5
Google, social, your first web page and the messages you already send. What somebody sees before they walk in.
- The Google listing that brings people through the door Get your pharmacy’s Google listing complete and using the words people actually type, with AI doing the boring part.
- A month of social posts in one afternoon Build a whole month’s posting calendar in one sitting, with the legal boundary in place and without sounding like a robot wrote it.
- Publishing your pharmacy's first web page From zero to a page on the internet with your hours, services and directions, without knowing how to code and without paying for a website.
- WhatsApp templates for notices, done right The notices you already send daily, written once and written properly: what can go in a message, what cannot, and why.
- The seasonal email to your customers: gets opened, promises nothing, and respects consent A spring email about allergies to the pharmacy’s customer list. How to write it with AI in twenty minutes, who you can send it to, and the three sentences the model adds on its own that must not go out.
Actually automating 5
From a sheet that checks itself to your first agent. And the list of what you will never automate.
- An expiry sheet that checks itself Build expiry control in a spreadsheet, with the formulas written by AI and explained so you can change them yourself.
- The Monday report, written by itself Chain export, analysis and summary so every Monday you get half a page on last week, without touching anything.
- Your first read-only agent, with no risk at all Build an agent that looks, compares and reports — and cannot touch anything, because it was never given the means.
- The list of what you will NOT automate in your pharmacy Write down, before the temptation arrives, the list of what a person decides in your pharmacy — and why writing it now is what makes it hold.
- The orders nobody collects: a sheet that flags them by itself, without sending names anywhere The shelf of customer orders fills up with bags from three weeks ago. How to build, with AI’s help, a sheet that flags on its own what has been waiting too long, and why the reminder to the customer is not sent by a machine.