Each case is a situation that genuinely happens in a pharmacy, worked through from start to finish: what you need to hand, the steps in order, the literal prompt to copy, what to check before trusting the result, and the specific ways that case goes wrong.
They read on their own and in any order. You do not need the lessons
first — although patient data and privacy is
worth reading first, because it is the one that says what never leaves the pharmacy.
Starting from zero 5
If you have never used AI for anything, start here. Five things you already do in the pharmacy, done with help.
- Your first time: open the account and ask something useful Open an account, ask your first question, and learn to tell a usable answer from one that just sounds good. With nobody’s data.
- Take a text from the pharmacy and clean it before pasting The step that separates using AI in a pharmacy from having a problem: strip everything that identifies someone, without losing what the question needs.
- From a photo of a delivery note to a table you can paste into Excel Turn a piece of paper into a table without typing anything — and how to check it did not invent a figure on the way.
- The Excel formula you cannot get, explained and working How to ask for a spreadsheet formula so it works first time, and how to check it on three rows before trusting it on two hundred.
- The difficult email you have been avoiding for three days Complain, say no, or correct somebody in writing without burning the relationship — and why the first draft is never the one you send.
Counter and team 5
What gets written, pinned up and said. Signs, protocols, training and the difficult conversations.
- A counter sign that will not get you in trouble Write a campaign sign without crossing the line into medicines advertising, with the legal check done by you and not by the model.
- Turn "how we do it here" into a one-page protocol Get a procedure only you know out of your head and onto one page that works for somebody’s first day.
- Monday's team training, ready in ten minutes Build a short team session on one concrete topic, with the parts you must verify flagged before you teach them.
- Replying to a bad review without making it worse A public reply that neither concedes nor fights, reveals nothing about anyone, and is read mostly by people who did not write the review.
- The phone script for the calls that always go sideways Turn the call that never goes well into a sequence of questions anyone on the team can follow — including when to hand it over.
The pharmacy's numbers 5
Your own data, asked in plain language. Sales, dead stock, purchase terms, the rota and payroll.
- Export your CSV and ask it what happened last month Export sales from your pharmacy software, strip what must not leave the pharmacy, and ask the AI what the software will not answer.
- Find your dead stock and decide what to do with it Cross stock against sales to see what money is sitting on your shelves, and sort the list by what actually hurts.
- Compare two lab deals without getting lost in the rebate Turn two offers full of discounts, free goods and rebates into one comparable figure: what each unit actually costs you.
- A staff rota that meets the 1,785-hour limit Build the annual rota with AI and — crucially — check the hours against the collective agreement before pinning it up.
- Review what your accountant sends and ask the right question Understand your accountant’s monthly summary, spot what does not add up, and write a specific question instead of signing on autopilot.
Being found 4
Google, social, your first web page and the messages you already send. What somebody sees before they walk in.
- The Google listing that brings people through the door Get your pharmacy’s Google listing complete and using the words people actually type, with AI doing the boring part.
- A month of social posts in one afternoon Build a whole month’s posting calendar in one sitting, with the legal boundary in place and without sounding like a robot wrote it.
- Publishing your pharmacy's first web page From zero to a page on the internet with your hours, services and directions, without knowing how to code and without paying for a website.
- WhatsApp templates for notices, done right The notices you already send daily, written once and written properly: what can go in a message, what cannot, and why.
Actually automating 4
From a sheet that checks itself to your first agent. And the list of what you will never automate.
- An expiry sheet that checks itself Build expiry control in a spreadsheet, with the formulas written by AI and explained so you can change them yourself.
- The Monday report, written by itself Chain export, analysis and summary so every Monday you get half a page on last week, without touching anything.
- Your first read-only agent, with no risk at all Build an agent that looks, compares and reports — and cannot touch anything, because it was never given the means.
- The list of what you will NOT automate in your pharmacy Write down, before the temptation arrives, the list of what a person decides in your pharmacy — and why writing it now is what makes it hold.